At Zulfiqar Surgical, customer satisfaction is our top priority. We strive to ensure the highest quality standards for our medical instruments. If you are not fully satisfied with your purchase, our Return and Exchange Policy is here to assist you.

1. Eligibility for Returns

You may return products within 30 days of receipt, provided the following conditions are met:

  • The product is unused, undamaged, and in its original packaging.
  • All accessories, manuals, and components are included.
  • Proof of purchase (invoice or receipt) is provided.

Certain custom-made or special-order items may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products marked as non-returnable or final sale.
  • Customized or specially manufactured instruments.
  • Items that have been used or altered from their original condition.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@zsinstrument.com or call 92 3480197097 with your order details.
  2. Authorization: We will provide a Return Merchandise Authorization (RMA) number if the return is approved.
  3. Shipping: Package the item securely and include the RMA number on the shipping label. You are responsible for return shipping costs unless the item is defective or we made an error.

Returns without an RMA number may be refused.

4. Exchanges

We offer exchanges for defective or incorrect products. To request an exchange:

  • Contact us within 7 days of receiving the product.
  • Follow the same steps as outlined in the Return Process.
  • We will ship the replacement item once we receive and inspect the returned product.

5. Refunds

Refunds will be processed within 7 to 10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method. Shipping fees are non-refundable, except for defective or incorrectly shipped items.

6. Damaged or Defective Products

If you receive a damaged or defective item:

  • Contact us immediately upon delivery.
  • Provide photos or documentation to help us resolve the issue.
  • We will arrange for a replacement or refund as appropriate.

7. Contact Us

For any questions about returns or exchanges, please contact us:

We value your business and appreciate your trust in Zulfiqar Surgical.